Frequently Asked Questions
How do I choose the right size?
Please refer to the size chart available on the product page. If you need further assistance, you can contact us via WhatsApp 966553030178.
Can I cancel my order?
Yes. If canceled before shipping, a full refund is processed. If canceled after shipping, shipping fees and a 29 SAR operational fee will be deducted. (See Return Policy for more).
How can I contact Customer Service?
You can reach us via WhatsApp 966553030178 , Email amiraalfaris.official@gmail.com, or the "Contact Us" form on the website.
How do I report a problem or error with my order?
Please send details of the issue along with your order number via WhatsApp or Email.
Can I order via WhatsApp?
Yes, this service is available. Contact us on 966553030178.
What is the order process?
After placing an order, you will receive a confirmation email with your order number. Once shipped, you will receive another email with the tracking number.
Is international shipping available?
Yes, check the Shipping Policy for details on duration and customs.
How do I request a Return/Exchange?
Contact us via WhatsApp 966553030178 within 7 days of receiving your order. Ensure the item is in its original condition.
Is there an option to alter/shorten items?
Yes, for Abayas, there are fields to customize length. For additional customization, please contact us via WhatsApp to check availability.
What payment methods are available?
We accept Tabby, Apple pay, Mada, Visa, and Bank Transfer.
I paid but got an error message?
Please check your card details and ensure sufficient funds are available. If the issue persists, contact your bank or our support team.
Is there a discount code?
Discount codes are available seasonally. Follow us or contact us to check for active codes.
Can I change my account info (Phone/Address)?
Yes, please contact us immediately via WhatsApp 966553030178 to update your information before the order is shipped.